Shipping policy

Shipping Policy – Catsarevibe Shop

At Catsarevibe, we are committed to providing a seamless shopping experience from checkout to delivery. With a global logistics network and fulfillment centers across multiple regions, we deliver to over 100 countries with speed and reliability.

Processing Time

All orders are processed within 1 to 3 business days (Monday through Friday). Once your order is fulfilled, you will receive a confirmation email with tracking details.

During peak seasons or high-volume periods, processing may take slightly longer. We appreciate your patience and support.

Estimated Shipping Times

We partner with industry-leading logistics providers such as USPS, DHL eCommerce, 4PX, Australia Post, and others to ensure efficient and trackable deliveries.

Region Estimated Delivery Time
United States 6–18 business days
Canada 7–18 business days
United Kingdom 5–18 business days
Australia 6–18 business days
Europe 7–18 business days
Rest of World 10–20 business days

Please note that these are estimates only. Delivery times may be affected by local customs clearance, public holidays, or unforeseen courier delays.

Tracking Information

All orders include tracking. Once your order is shipped, you will receive an email containing your tracking number and a link to monitor your package in real time. You may also track your shipment via our dedicated Tracking Page.

If you do not receive tracking details within 5 business days of placing your order, please contact us at catsarevibe@gmail.com.

Customs, Duties, and Import Taxes

Some international orders may be subject to customs fees, import duties, or taxes imposed by your local government. These charges, if applicable, are the responsibility of the customer.

We are not responsible for delays caused by customs processing in your country.

Lost, Delayed, or Damaged Shipments

We take full responsibility for the delivery of your order. If your package is:

  • Lost in transit: We will replace it at no cost to you.

  • Delayed beyond 20 business days: We will investigate and offer a resolution or reshipment.

  • Damaged on arrival: Please send photos of the damage and we will provide a replacement or refund.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring their shipping information is accurate at the time of checkout. If a package is returned due to an incorrect or incomplete address, we can reship it at the customer’s expense.